Email Log
Ever have a customer call to say they didn’t get an email? Well, with the Email Log Report, you can see the details of email if it has in fact bounced.
The Email Log is found under the Reports section of the Command Center. On this report you will see either a green check mark or a red “x”.
The green check mark indicates that the email has been sent successfully and has not bounced. If it has bounced, meaning not delivered, a red “x” will display. Simply hover over the red “x” to see the status.
In the screenshot below, the red “x” in the Email Log has the message of “Not delivering to previously bounced address.” This particular message means that P3 tried to send email to the email address before and it bounced. Once an email bounces, then we do not attempt to send the email again as it will hurt and lower our Internet reputation.
In this particular situation, two things need to happen. One, contact the P3 Help Desk. We will reset the email status on our side and provide instructions on how to have the Customer whitelist our email. Two, send the Customer those instructions to whitelist our email address to ensure future delivery.
Email Log
Failed Email Example
About P3 HVAC Software
We encourage you to review our site and learn about how we help HVAC Companies operate more efficiently. Please use this link to schedule a free demo of P3 HVAC Software. Lastly, be sure to check in weekly as we will post a new Tool Tip each Tuesday. Lastly, current users of P3 HVAC Software, please be sure to join our Private Facebook Group for great discussions with other HVAC Companies on how they are using the software for their HVAC business.
